Terms of Service

Stayviax is the trading name of Myticketsworld OÜ. For every booking made on stayviax.com, Myticketsworld OÜ is the customer’s contractual seller and merchant of record.

The contract of sale for the booking is concluded between the customer and Myticketsworld OÜ (registry 17212448, Tornimäe tn 5, 10145 Tallinn, Estonia).

Stayviax facilitates bookings of activities, tours, and travel experiences worldwide. Local operators fulfil the experience; they are not the customer’s contractual seller on this website.

Bookings remain subject to the operational terms of the local activity provider (meeting point, schedule, and on-site rules).

Myticketsworld OÜ is the merchant of record and the only contractual seller of bookings purchased on Stayviax.

The customer’s contract, payment obligation, and right to a sales receipt are with Myticketsworld OÜ, not with Stayviax as a separate legal entity and not with the local activity operator.

Invoices and payment receipts identify Myticketsworld OÜ as the seller. Stayviax appears only as the trading name of the website.

Customer support for the sale is provided by Myticketsworld OÜ at support@stayviax.com.

Users must provide accurate and complete information when making bookings.

You are responsible for ensuring your travel documents are valid and up-to-date.

Users must comply with all applicable laws and regulations during their travels.

Any misuse of our platform or fraudulent activity will result in account termination.

All bookings are confirmed upon receipt of payment and booking confirmation.

Prices are subject to availability and may change without notice until booking is confirmed.

Special requests are subject to availability and cannot be guaranteed.

Group bookings (10+ people) may have different terms and conditions.

All prices are displayed in the currency selected and include applicable taxes unless stated otherwise.

Payment is collected on behalf of Myticketsworld OÜ, the contractual seller. Card and wallet payments are processed securely by our payment partners (currently Paysera).

A sales receipt identifying Myticketsworld OÜ as the seller is issued for each paid order (sent by our payment partner and/or Stayviax).

We reserve the right to refuse or cancel bookings for any reason.

Currency conversion rates are provided for reference only and may vary at the time of payment.

Stayviax acts as an intermediary and is not liable for the actions of service providers.

We are not responsible for any loss, damage, or injury during your travel.

Travel insurance is strongly recommended for all bookings.

Our liability is limited to the amount paid for the booking service.

All content on our platform is protected by copyright and trademark laws.

Users may not reproduce, distribute, or modify any content without permission.

The Stayviax name and logo are registered trademarks of Myticketsworld OÜ.

User-generated content may be used by Stayviax for promotional purposes.

All products and services offered on Stayviax are entirely digital in nature. No physical goods are shipped or mailed under any circumstances.

Upon successful payment, a booking confirmation is delivered instantly to the email address provided by the customer during checkout. This confirmation serves as proof of purchase and contains the booking reference code and/or activity voucher.

The confirmation email is sent automatically and immediately following payment authorisation. Customers should expect to receive it within a few minutes of completing their transaction.

If the confirmation email is not received within 15 minutes of payment, customers are advised to check their spam, junk, or promotions folder before contacting support.

In the event of a technical failure preventing delivery of the confirmation email, Stayviax will resend the confirmation within 24 hours of being notified. Customers may report non-delivery to support@stayviax.com.

The booking confirmation code and/or voucher must be presented — either printed or displayed on a mobile device — at the designated meeting point or venue on the day of the activity, as specified in the confirmation email.

Stayviax is not responsible for non-delivery of confirmation emails resulting from incorrect email addresses provided by the customer, or from email filters and restrictions applied by the customer's email service provider.

Digital confirmations are considered delivered once successfully sent to the email address provided at checkout. Customers are responsible for ensuring the email address entered is accurate and accessible.